Amazon Connect Contact Lens Fundamentals
By Coursera
on Coursera
· Technology
About This Course
With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. In this course, you will recognize the benefits, typical use cases, and core concepts of Contact Lens. You will explore implementation scenarios and identify the key considerations to uncover trends, sentiment, and conversation characteristics from contact interactions. You will learn how post-contact summaries are used to replace manual notetaking so supervisors can review interactions efficiently.
Instructor
AWS Instructor
Frequently Asked Questions
How much does Amazon Connect Contact Lens Fundamentals cost?
Visit the Amazon Connect Contact Lens Fundamentals course page for current pricing and available discounts.
Who teaches Amazon Connect Contact Lens Fundamentals?
Amazon Connect Contact Lens Fundamentals is taught by AWS Instructor , Amazon Web Services.
What skill level is Amazon Connect Contact Lens Fundamentals for?
This course is designed for beginner learners.