Amazon Connect: Creating & Managing Amazon Connect Instances
By Coursera
on Coursera
· Technology
About This Course
Amazon Connect is a cloud contact center that helps you offer superior customer service. Because it is designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice, chat, and tasks for your customers and contact center agents. Amazon Connect includes tools for skills-based routing, powerful real-time and historical analytics, and intuitive management tools. With pay-as-you-go pricing, Amazon Connect can lower costs while improving contact center operations and agent efficiency. This course guides you through how to set up an Amazon Connect contact center that can scale to support millions of customers.
Instructor
AWS Instructor
Frequently Asked Questions
How much does Amazon Connect: Creating & Managing Amazon Connect Instances cost?
Visit the Amazon Connect: Creating & Managing Amazon Connect Instances course page for current pricing and available discounts.
Who teaches Amazon Connect: Creating & Managing Amazon Connect Instances?
Amazon Connect: Creating & Managing Amazon Connect Instances is taught by AWS Instructor , Amazon Web Services.
What skill level is Amazon Connect: Creating & Managing Amazon Connect Instances for?
This course is designed for all levels learners.