Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
By Coursera
on Coursera
· Technology
About This Course
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
Instructor
Amazon Web Services
Frequently Asked Questions
How much does Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP) cost?
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP) costs $9.99. Check the course page for current pricing and available discounts.
Who teaches Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)?
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP) is taught by Amazon Web Services, Amazon Web Services.
What skill level is Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP) for?
This course is designed for beginner learners.