Amazon Connect: Introduction to the Administrative Interface
By Coursera
on Coursera
· Technology
About This Course
This course is part of the Amazon Connect curriculum. The course is designed for supervisors and technical roles to get familiar with the administrative interface. The course covers basic navigation and how to view and publish reports and analytics. You will explore the three main reporting options: real-time metrics, historical metrics, and login/logout reporting used to review agent-customer communication. Then you will work with dashboards, contact search records, and create and publish reports.
Instructor
AWS Instructor
Frequently Asked Questions
How much does Amazon Connect: Introduction to the Administrative Interface cost?
Visit the Amazon Connect: Introduction to the Administrative Interface course page for current pricing and available discounts.
Who teaches Amazon Connect: Introduction to the Administrative Interface?
Amazon Connect: Introduction to the Administrative Interface is taught by AWS Instructor , Amazon Web Services.
What skill level is Amazon Connect: Introduction to the Administrative Interface for?
This course is designed for beginner learners.