Amazon Connect Routing Fundamentals
By Coursera
on Coursera
· Technology
About This Course
With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect routing. You will explore real-world implementation scenarios and identify the key considerations to enhance the customer experience and optimize contact center operations through effective routing.
Instructor
Amazon Web Services
Frequently Asked Questions
How much does Amazon Connect Routing Fundamentals cost?
Amazon Connect Routing Fundamentals costs $49. Check the course page for current pricing and available discounts.
Who teaches Amazon Connect Routing Fundamentals?
Amazon Connect Routing Fundamentals is taught by Amazon Web Services, Amazon Web Services.
What skill level is Amazon Connect Routing Fundamentals for?
This course is designed for beginner learners.