CRM Integration and AI for Customer Management
By Coursera
on Coursera
· Marketing
About This Course
This course focuses on leveraging AI tools to enhance CRM systems, enabling enriched customer relationship management and data-driven sales decisions. Learners will explore how to integrate generative AI with CRM platforms to personalize customer experiences and improve relationship management. It will also include multi-stage CRM workflow construction, Copilot-powered reporting, and hands-on troubleshooting labs. Privacy, compliance, and data-quality checks foregrounded.
Instructor
Microsoft
Frequently Asked Questions
How much does CRM Integration and AI for Customer Management cost?
Visit the CRM Integration and AI for Customer Management course page for current pricing and available discounts.
Who teaches CRM Integration and AI for Customer Management?
CRM Integration and AI for Customer Management is taught by Microsoft, Microsoft.
What skill level is CRM Integration and AI for Customer Management for?
This course is designed for all levels learners.