Customer-Centric CRM Strategy and Management
By Coursera
on Coursera
· Marketing
About This Course
The Customer-Centric CRM: Navigating Customer Relationships Specialization equips learners with the strategic knowledge and practical skills to manage and enhance customer relationships effectively. Through a structured, case-based approach, learners explore CRM fundamentals, analyze customer lifecycles, design strategic blueprints, and implement automation tools. This hands-on program bridges theory and practice, helping professionals create data-driven, value-focused CRM systems that improve acquisition, retention, and long-term loyalty across marketing, sales, and service domains.
Instructor
EDUCBA
Frequently Asked Questions
How much does Customer-Centric CRM Strategy and Management cost?
Customer-Centric CRM Strategy and Management costs $49. Check the course page for current pricing and available discounts.
Who teaches Customer-Centric CRM Strategy and Management?
Customer-Centric CRM Strategy and Management is taught by EDUCBA, EDUCBA.
What skill level is Customer-Centric CRM Strategy and Management for?
This course is designed for beginner learners.