Dealing With Angry Customers In Customer Service
By Coursera
on Coursera
· Business
About This Course
This course focuses on the part of customer service and customer support during which you have to handle frustrated or angry clients. These are some of the most difficult and emotionally situations in customer service. You will learn how to handle such scenarios on an emotional level as well as being able to de-escalate the situation with the right kind of language and behavior, and hopefully turn a frustrated customer into an appreciative and loyal one.
Instructor
Alex Genadinik
Frequently Asked Questions
How much does Dealing With Angry Customers In Customer Service cost?
Dealing With Angry Customers In Customer Service costs $49. Check the course page for current pricing and available discounts.
Who teaches Dealing With Angry Customers In Customer Service?
Dealing With Angry Customers In Customer Service is taught by Alex Genadinik, Alex Genadinik.
What skill level is Dealing With Angry Customers In Customer Service for?
This course is designed for all levels learners.