Engage Customers With an Online Store

About This Course

In this course, you will learn how to engage with customers online. You’ll explore how the online checkout process works and how to entice customers to purchase a product. You’ll also learn how to move customers efficiently through the flow of an online store. You’ll end the course by learning about the importance of creating a successful path to purchase for customers and how the order fulfillment and shipping process works. By the end of this course, you will be able to: - Use best practices to create an engaging customer experience online - Describe the order fulfillment process through checkout, point of sale (POS), shipping, and delivery - Explain how checkout flow works - Optimize a checkout flow for customers - Understand how to get products to customers

Instructor

Google Career Certificates