ITIL 4: Foundations and Framework
By Coursera
on Coursera
· Technology
About This Course
This course is useful to anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to your customers. You will explore introductory and key concepts behind ITIL. You'll also dive into the ITIL framework, particularly the four dimensions of service management and the service value system. This is the first course in a multi-course Specialization.
Instructor
Bill Rosenthal
Frequently Asked Questions
How much does ITIL 4: Foundations and Framework cost?
Visit the ITIL 4: Foundations and Framework course page for current pricing and available discounts.
Who teaches ITIL 4: Foundations and Framework?
ITIL 4: Foundations and Framework is taught by Bill Rosenthal, Logical Operations.
What skill level is ITIL 4: Foundations and Framework for?
This course is designed for advanced learners.